The Laundry Depot – Fair Claims Guide

Spread the love

As a laundry shop/laundromat offering a pick-up and delivery service across:

Makati City Metro ManilaMandaluyongPasay

We take the care of our customers laundry very seriously, to be totally transparent we provide our customers with our fair claims guide, this guide gives a very accurate overview of the process and procedures that we have in place as a laundry service when we are in the unfortunate situation that we make a mistake (mistakes do happen, we are only human) and either lose or damage customers laundry, please see our full fair claims guide below:

Please be informed on the use and guidelines on the settlement of damaged, missing, and discolored items of the customers laundry. Fair Claims Guide should be followed on each item being refunded and / or replaced as it is our liabilities.

STEP BY STEP USE OF TABLES

  1. Determine the cost of replacing the item. This is the replacement cost
  2. Determine the actual age of the article in months or years
  3. Determine the condition of the article as Excellent, Average or Poor
  4. Select from the Table I the life expectancy rating of the article
  5. Refer to the top of the column in Table II which shows the life expectancy rating selected in step 4. Read down to the box showing the Actual Age and Across to the Adjustment Value.
  6. In Table II select the box under “Adjustment Values” which applies, according to condition of the article
  7. Multiply the percent figure given in Table II by the Replacement cost figure determined in step 1. This will be the Adjustment Value.

 

EXAMPLE:

 

Example Case

 

Giordano shirt              Replacement cost        :           699.00

Life Expectancy           :           3 (table I)

Actual Age                   :           1 year

Condition                     :           Excellent

Adjustment Value        :           70 % or 489.30

 

White Cullots                Replacement cost        :           799.00

Life Expectancy           :           2 (table I)

Actual Age                   :           1 yr

Condition                     :           Excellent

Adjustment Value        :           70% or 559.30

 

 

 

Terrano white top         Replacement cost        :           250.00

Life Expectancy           :           3 (table I)

Actual Age                   :           2 yrs.

Condition                     :           Excellent

Adjustment Value        :           50% or 125.00

 

H&M long sleeve          Replacement cost        :           399

Life Expectancy           :           3 (table I)

Actual Age                   :           2 yrs

Condition                     :           Excellent

Adjustment Value        :           50% or 199.50

 

Bershka white tops       Replacement cost        :           695

Life Expectancy           :           3 (table I)

Actual Age                   :           2 mos.

Condition                     :           Excellent

Adjustment Value        :           100% or 695.00

 

 

 

For your information and guidelines.

 

Loading...

If you have any questions or need any further information, please feel free to contact us here:

Address:The Laundry Depot 2698 Gen. Cailles Street, Barangay Bangkal, Makati City, Manila, Philippines
Phone:Call 02 805 4266 Or SMS/Call Globe – 0917 577 1567

Leave a comment